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F.A.Q.

Here are some common questions and answers on Solidsport.

Login

How do I create an account?

To create your account go to solidsport.com/login and clicks on “create new account” or “connect with Facebook” Then fill the form with your name, email and password. After that your account will be created. It’s important to make sure that your email is spelled correctly.

 

How do I login?

To login on your account, please go to our homepage solidsport.com/login and write the email and password you have chosen when the account was created. You can also create an account by using your Facebook profile. Just click on the option “connect with Facebook”.

Why can't I loing to my account?

There can be several reasons why you can’t login. The most common reasons is:

  • Wrong password
  • Wrong email
  • Account is connected to Facebook

If the password is wrong you can restore it by clicking on the “forgot password” link. If it still does not work you have most likely misspelled your email adress.

Some common mistakes when an account is created is misspelling words or that the wrong emailadress have been used. To solve this issue, please contact support@solidsport.com with the subject “Problem with login”. Then our support team can help you fix it.

How can I change my password?

To change your password, click on “my pages” below the icon up on the right side when you are logged in on your Solidsport account. Furthermore, click on account and change your password. If you by chance have forgotten your password, log out and click on forgot password and you will receive a reset link.

Watch sports

How can I pay?

We accept Visa and Mastercard as payment methods. Some channels also allow Paypal transactions. If Paypal is not activated on a channel and this is your prefered method of payment, please contact Solidsport-support for help.

How do I watch a broadcast?

To watch a broadcast you have to have access to a browser (e.g. Chrome, Safari, Firefox) or to our app Solidsport. If you want to watch from a browser, click on “watch your sport” or go to our live calendar solidsport.com/play

If you want to find a specific team, search for it at the top of the page in the search area. If you decide to check out our live calendar, you will find all our broadcasts in chronological order.

If you are looking for a tournament, it will have its own tab at the top of the calendar so that all games from the tournament are collected in its own calendar.

When you found the game you were looking for, click on it. If it has not reached its starting time yet, there will be a count down in the player showing how long it is left until it starts.

Did you not get the answere you where looking for?
Please contact us on support@solidsport.com

How do I unlock a broadcast?

The first thing you need to do to watch a broadcast is to create an account at solidsport.com. You do this easily by submitting your name, email and password (see guide for creating an account).

On SolidSport it exits broadcasts that are both free of charge and with paywall. To unlock a broadcast which is free of charge, you click play and then “unlock for free”, some videos play right away and don’t require you to unlock them.

For the games that are behind a paywall, there are different ways to purchase these games depending on what the tournament, team or club decides. For tournaments there is usually an All Access pass offered which gives access to all games from that specific tournament. To purchase an all access pass to a tournament, go to the tournament ́s channel and click on the header or in the menu on the left hand side.

For teams and clubs there is an option to collect monthly supporters. A monthly supporter has access to all streams on the channel for a monthly charge. The monthly supporter offer is also available by clicking on the header of the channel or in the menu. One can also purchase single games. o do this, click on a broadcast of a game and then click play. The various purchase options will show up on the player screen and by clicking on “Unlock for XX” you get redirected to a payment site where you make the payment.

Click on the offer you are interested in. When the purchase has been completed you will recive an email confirmation. At the same time your broadacast will be unlocked.

Why is the broadcast not working?

There are, of course, a variety of reasons why it doesn’t always work. It can be due to issues with the broadcasting but in cases also issues from the viewer. If the broadcast is displayed as “offline” it is usually due to the one broadcasting. If the broadcast is online but buffers a lot there are some things you can test:

  • Control your internet connection and make sure it is working properly
  • Ladda om sidan, om sändningen kommit igång efter att du laddat sidan kan man bReload the website. Sometimes when there are delays, it requires you to reload the website.
  • Close down your browser and empty cookies before trying again.

 

There are different reasons why a broadcast is delayed. SSome issues could be due to internet or other technical issues. Although, it is also common that tournaments and other sports have delays in their schedules. Which causes the livestream to a delay as well.

Why does it say that the broadcast is offline past its streaming time?

When a broadcast is offline it means that there is no video connected to it. This can be due to the fact that it has not been broadcasted at all or because there is no replay published. If it hasn’t been broadcasted at all, a message should be displayed stating that the live stream hasn’t started yet.

 

If you want to watch a replay that has not been posted, either contact the channel owner directly or contact support@solidsport.com

Why is the broadcast buffering?

When a broadcast is buffering it may be due to a weak internet connection either by the viewer that are watching. It can also be an issue that comes from lack of good internet connection for the person that are broadcasting. Start by checking your internet so that can be excluded. If possible, contact the team which is broadcasting and ask them to check their connection. If none of this is possible, contact support@solidsport.com.

I am not pleased with the broadcast, what can i do?

If you are not pleased with the stream, we are happy to receive all possible feedback on how we can improve this service.

If your disappointment is due to:

  • The stream buffering or can ́t be viewed properly, contact the channel owner directly or support@solidsport.com.
  • The filmer saying inappropriate things or talking too much, please contact support@solidsport.com and we will contact the team/club/tournament.
  • The game you have paid for is not streamed, contact support@solidsport.com
How can I pay?

We accept Visa and Mastercard as payment methods. Some channels also allow Paypal transactions. If Paypal is not activated on a channel and this is your prefered method of payment, please contact Solidsport-support for help.

A broadcast I purchased doesn't show, what can I do?

If you have purchased a broadcast that doesn’t show or work properly, we will of course refund you the money or if you wish, offer you a voucher code for another broadcast on the same channel. To get a refund, contact Solidsport-support.

If you have All Access and a broadcast isn ́t working, a refund will result in a withdrawal of the access to all games. If you don’t feel like the All Access is worth it because you can’t watch any games, contact support@solidsport.com.

Can I share my screen during a stream?

A stream has a symbol for screen sharing in the bottom right corner. If you click on it, the units you have available for sharing will show. This can be done by computer and in cases on your phone as well. Sometimes switching browsers to e.g. chrome makes it possible.

Why can't I pay?

There can be different reasons why the payment isn’t working. The most common that should be checked first are the following:

  • You are trying to pay with a card we don’t accept. Unfortunately, we can’t accept payments done with electron or maestro cards. We only accept Visa and Mastercard.

  • Your card is not unlocked for making purchases online. In many cases, the bank requires you to accept online payments. Contact your bank to know how it works in your case.

  • You have to have sufficient funds on your card to be able to make the purchase.
How do I end my subscription?

To cancel a subscription, go to settings for your profile: The user icon at the far right of the channel menu, then click on “My settings” -> “Unlocked”. >

There you will see your active subscriptions under “Unlocked subscriptions”, and you can then click “Unsubscribe” from the one you want to cancel.

Please note that if you do not see “Unsubscribe”, you will not be charged automatically, but your subscription will end when the active period is over.

This way you can verify that no renewal will occur.

Address directly to that page:https://solidsport.com/user/profile/unlocked

Partner

What should I broadcast live?

Solidsport makes it easy to live broadcast all kinds of sports. We want to collect all sports on all different levels. That means you can live broadcast 13 year old kids in water polo or a men’s team in Division 1 basketball. You can live broadcast bowling, billiards, bike, football, basketball, handball, floorball. Yes, all sports. Simply and for free. You can also broadcast live training sessions, interviews and highlights.

What do I need to broadcast?

To live broadcast, you need a phone or an ipad. You then need to download the app Solidsport Broadcast and create a channel on solidsport.com/join. (See x.x How do I create a channel?). Once you have the app, you need to be sure that there is internet connection where you will broadcast (see x.x for Recommendations for the internet). After that, you basically have everything you need to do a live broadcast via Solidsport. For longer broadcasts, electricity supply to the phone/ipad is also needed to prevent the battery from discharging.

What internet do I need to broadcast live?

To broadcast live, an internet connection is required. The internet that is easiest to access at sporting events and matches is 4G internet. It is usually directly connected to your phone but not always to an ipad if the iPad does not have a sim card. In the case of 4G does not work properly or the ipad can not connect to 4G, there may be wifi in sports halls and on outdoor courts. Wifi is wireless and can be connected to both phone and ipad. Last but not least, some halls may have fiber via cable. It is not the most common but in this case it requires an adapter to be able to connect this internet to the phone / ipad.

4G is a good option for broadcasting because it is very accessible. At the same it is the most unstable internet that can become both overloaded and too weak. Our recommendations are to always test the internet in the arena before the broadcast (see x.x How do I create a test broadcast?). Regarding wifi, our recommendation is to always try to find a wifi that is not open to the public. Meaning a wifi that requires a password for access. Sometimes you can call the arena owners and ask for access.

Both open wifi and 4G has a risk of making the broadcast worse as there are unstable forms of the internet if there are a lot of people around. Our recommendations are to do some kind of internet connection check to make sure that the following connection speed is achieved before you start broadcast:

  • 10 mbit uploading speed

Also, make sure that the internet doesn’t have a firewall that stops some traffic from going through.

In some halls that have internet via cable, there may be multiple sockets at different speeds, always check so you choose the socket with the highest speed. For information on the type of adapter required to connect the phone/ipad to the internet via cable, please contact support@solidsport.com.

How do I create a channel to live?

To create a channel, go to solidsport.com/join. Choose there if you want to create a channel for a team, association, or tournament. When you click on, for example, teams, you will be added to a page where you fill in details of the team you want to create a channel for. Once this information is filled in, select a name for the channel and the channel URL (meaning the URL the channel is on). After that, the channel is created and you can start looking around at all the different features. The channel can be designed and fixed under settings. You as an administrator have access to all functions. You can determine prices on live broadcasts, subscriptions, monthly supporter subscriptions, etc. You can also create live broadcasts, upload videos, and fully manage your channel.

How do I create a live broadcast?

To create a live broadcast, you need to be an admin of the channel you want to broadcast from. So far, you can only create live broadcasts by logging in to the channel on a web browser. Meaning, not inside the app. To create a live broadcast, sign in to the channel, then click admin and then live. At the top of the page on the right, a blue button “create a live broadcast” will appear.

Click there and fill in the information you have about the broadcast. If you want people who follow the channel to see it, you need to click publish.

The time of publication is only a time for when the broadcast will be visible to those who are not administrators of the channel. Then fill in a start time and an end time for the broadcast. These do not have to be exact but about 10 minutes before the start of the match you can start the broadcast and then have an end time that lasts a bit behind. For example, if you broadcast some matches that are friendly matches and some that are league matches, you can create categories named after that to divide the matches. However, categories and tags are not required to fill in. When everything is filled in on that tab, go to access, where you fill in the price of the broadcast.

It is possible to have broadcasts that only require login, but this is for test shipments and the like. For the matches there should be a pay wall. The pricing for the matches determines the channel owner, however, we are available to recommend prices based on other teams, associations or tour broadcasts. On the last tab, “advanced”, you can choose to have a chat window next to the broadcast as well as other things that don’t affect the broadcast.

When all this is done, save the broadcast. This will put you on a new page where all the info about the live broadcast is available. There you can activate the scoreboard, so the result and periods can be seen in the broadcast. Now there has also appeared a new tab called “thumbnail”, where you can choose to upload a thumbnail to the broadcast, for example, a picture from a match, from the team or similar. Now the live broadcast is created and you can log in to the broadcaster app and find your broadcast there.

How do I create a test broadcast?

A test broadcast is created in the same way as a live broadcast. However, the publishing box is not ticked. When not checked, the broadcast will only be visible to the admin and not posted. Feel free to call the broadcast a “test” to know it’s a test shipment.

Why isn't my live broadcast on the first page?

When your broadcast is not published, it won’t appear on the first page. It will then only be visible in admin. Under the settings for the live broadcast, you can choose to publish the broadcast. Under “advanced” when you create the live broadcast, you can also choose to hide a broadcast from the channel. It’s basically the same thing not to publish a live broadcast and to hide it from your channel.

Why isn't my replay posted?

When a broadcast has been broadcast via the solidsport broadcaster app, the replay should be posted automatically afterwards. However, there are exceptions to this.

  • The Internet has been hacked during the broadcast and has therefore created several recordings of a broadcast: in this case, you must go into the live broadcast afterwards and click on recordings from that broadcast. During recordings, they should then appear several clips, mark them in the small box and merge the recordings. Then set the merged recording as a replay. It will then be white for a while for it to merge but it disappears after a while. In some cases, recordings cannot be merged for a few hours after the live broadcast when they need to be converted to the correct format.

  • Transmission time is not over. If you’re live-streamed a game and set too long a broadcast time that might end two hours after it’s actually over, the replay won’t be mailed until the airtime is over. What you can do then is post the replay manually by going into the live broadcast and clicking on the recordings, and then selecting the recording that is available and put as replay. Otherwise, wait out the time and it will be posted automatically later.

  • In cases where the transmission time is too short and a broadcast is interrupted after the transmission time is over, parts of the replay may remain unposted. If you notice that the end of the broadcast is missing from the replay, go to the replay, click on recordings from the broadcast, remove the replay that is available, and check if more recordings appear. In this case, if more recordings have appeared, merge them and post as replay. If there are no more recordings, the end probably hasn’t been recorded and you’ll have to use the replay that’s been posted before.

If live broadcasts are not broadcast via the app but via other solutions, such as vmix, replays are never posted automatically. In this case, they must always go in and be posted manually afterwards. When the broadcast does not go through the app, the broadcasts must also be set to time-controlled recording when the live broadcast is created. This is to record and not just live broadcast. If this is missed, there will be no replay to post. In cases other than the app to be used to broadcast, please contact us at support@solidsport.com

 

Why isn't my replay posted?

When a broadcast has been broadcast via the solidsport broadcaster app, the replay should be posted automatically afterwards. However, there are exceptions to this.

  • The Internet has been hacked during the broadcast and has therefore created several recordings of a broadcast: in this case, you must go into the live broadcast afterwards and click on recordings from that broadcast. During recordings, they should then appear several clips, mark them in the small box and merge the recordings. Then set the merged recording as a replay. It will then be white for a while for it to merge but it disappears after a while. In some cases, recordings cannot be merged for a few hours after the live broadcast when they need to be converted to the correct format.

  • Transmission time is not over. If you’re live-streamed a game and set too long a broadcast time that might end two hours after it’s actually over, the replay won’t be mailed until the airtime is over. What you can do then is post the replay manually by going into the live broadcast and clicking on the recordings, and then selecting the recording that is available and put as replay. Otherwise, wait out the time and it will be posted automatically later.

  • In cases where the transmission time is too short and a broadcast is interrupted after the transmission time is over, parts of the replay may remain unposted. If you notice that the end of the broadcast is missing from the replay, go to the replay, click on recordings from the broadcast, remove the replay that is available, and check if more recordings appear. In this case, if more recordings have appeared, merge them and post as replay. If there are no more recordings, the end probably hasn’t been recorded and you’ll have to use the replay that’s been posted before.

If live broadcasts are not broadcast via the app but via other solutions, such as vmix, replays are never posted automatically. In this case, they must always go in and be posted manually afterwards. When the broadcast does not go through the app, the broadcasts must also be set to time-controlled recording when the live broadcast is created. This is to record and not just live broadcast. If this is missed, there will be no replay to post. In cases other than the app to be used to broadcast, please contact us at support@solidsport.com

 

How does the team/association/cup make money by broadcasting?

When a team, club or cup chooses to broadcast their matches on Solidsport, there are great opportunities to make it a revenue. All live broadcasts should have a price so that those who will watch have to pay to watch the broadcast. A team can also have monthly supporters so that people who want access to all broadcasts on the channel pay monthly. For tournaments, it is possible to create an “All Access” pass, so viewers pay a higher amount and then get access to all matches in the tournament. The revenue the channel makes then split between the channel owner and Solidsport so that the team/club/tournament gets 50 of the total revenue (e.g. VAT).

How is the money paid out to the association?

To see how much the team/club/tournament has earned from their live broadcasts, go into admin → store → billing. There you will find the amount you are entitled to and information on the address to which they are to be invoiced. Then send an invoice to Solidsport when, either you send it once a month, once a year or when you have reached a certain amount.

Other

What is All Access, Monthly Supporter, PPV?

All Access provides access to all material on the channel for a specific period of time. An example is during a cup, then the cup can have All Access so that for a certain amount you buy the access to see all the matches.

Monthly supporter, like All Access, gives access to the entire channel. The monthly supportership is auto renewed every month until you close it.
support@solidsport.com
.

PPV (Pay per View) is a third payment method. It’s the simplaste. If you want to watch a match or broadcast on a channel, you can buy this individual and then pay for it directly.

Can I shoot freely during matches?

Filming and shooting in public places is perfectly permissible as long as one does not offend another person through disturbing or secret filming. Public spaces refer to all places to which the public has free access and this includes virtually all sports stadiums we have in the country. The only exception is a few stadiums where elite senior sport is shown, e.g. in the field of sport. Friends Arena, Globen or Ullevi. These are considered individual locations and require permission for filming.

It is not allowed to continue filming when someone is injured. In case of injury, please turn the camera away and contact support@solidsport.com

so we can help cut out the sequence with the injury.

What about filming and GDPR?

Solidsport is a platform and digital gathering place for clubs, associations and their audience. On SolidSport, video is broadcast and streamed, which can then be seen retrospectively as a replay – in part or in its entirety.

No special permission for filming is required.

Filming and shooting in public places is perfectly permissible as long as one does not offend another person through disturbing or secret filming. Public spaces refer to all places to which the public has free access and this includes virtually all sports stadiums we have in the country. The only exception is a few stadiums where elite senior sport is shown, e.g. in the field of sport. Friends Arena, Globen or Ullevi. These are considered individual locations and require permission for filming.

Filming of sporting events is covered by the Freedom of Expression Act.

One of the fundamental rights and freedoms that apply in Sweden is freedom of expression. All people should have the right to express their views on virtually everything – freedom of expression should promote ‘a free exchange of views and comprehensive information’. Freedom of expression is governed by two constitutions, the Freedom of the Press Act (TF) and the Freedom of Expression Constitution (YGL). Here, for example, there is a rules on whistleblower protection, the publisher responsible and the prohibition of censorship.

Filming of matches, competitions and sporting events is perfectly legal and is covered by YGL – this means freedom of expression.

However, freedom of expression is violated when filming/shooting takes place in commercial contexts.

Example:

It is allowed to record an ice hockey match without special permission and show it on the Soldisport channel. However, it is not allowed to show the same match in a commercial context, e.g. in the context of the game. in a commercial for Stadium. In the latter case, permission is always required from those involved in the match.

GDPR allows filming and processing of personal data.

The new EU Data Protection Regulation (GDPR) contains rules aimed at protecting the privacy of the individual and his/her personal data. In the case of Solidsport, the GDPR applies to any information that may be linked to a natural person, such as a personal data. name, address and account number.

However, like the previous Personal Data Act, there is an exception that makes it clear that the GDPR should not be applied to the extent that it would violate the provisions on freedom of the press and freedom of expression, see Article 85 of the GDPR.

In Sweden, the legislator has also included the exemption in Swedish law, see Chapter 1, Section 7 of the Data Protection Act (SFS 2018:218), which states: The EU Data Protection Regulation and this law shall not apply to the extent that it would be contrary to the Freedom of The Press Regulation or the Freedom of Expression Act. Articles 5-30 and 35-50 of the EU Data Protection Regulation and Chapter 2-5. this Law shall not apply to the processing of personal data for journalistic purposes or for academic, artistic or literary creation.

When introducing the exception for freedom of expression, the government states that the concept of freedom of expression must be given a broad interpretation to take into account the importance of the right to freedom of expression in any democratic society. If the exemption applies, the core provisions of the GDPR shall not apply. For example, with journalistic or artistic activities, it needs to be done to protect the environment and the environment. not be the issue of professional journalism, even opinion on a blog protected by the exception. There is also no requirement that a sports broadcast must be professional in order to be protected by freedom of expression and thus be exempt from gdpr.

What can’t you film?

It is not forbidden to film a person who is in a public place, but if filming takes place persistently and approached, it may in the extreme case constitute molestation. Filming is not allowed in private locations. Anyone who illegally secretly takes up a picture of someone who is inside a dwelling or toilet, dressing room or other similar space may be convicted of defamatory photography, home invasion or trespassing.

These provisions do not therefore apply to the recording of matches and other sporting events, since they must always be open in a sports stadium and never in secret or in private settings.

Ethical rules when filming.

There are not really many rules around filming and photography in Swedish law. As mentioned earlier, it is ultimately a question of freedom of expression – each of us should be able to speak out on virtually anything. However, the media has several rules of press ethics to take into account. These rules are not penalised, but the media take these seriously anyway. The press ethics rules are supervised by the Press Opinion Board (PON) and the Public Press Ombudsman (PO). One can regard the ethical rules as a kind of ‘sham’ where journalists and media companies are reluctant to end up.

The press ethics rules do not directly apply to filming and shooting matches made available on SolidSport. But they contain several reasonable and sound rules that one should follow even as a “hobby filmmaker”. Examples of press ethics rules are that you should respect people’s privacy, show consideration for unfamiliar interviewees and that you should not manipulate and falsify images and films. Furthermore, care should be taken with name and image publishing that can harm people.

The rules of press ethics are published on https://po.se/

Information and advice when filming.

  1. Filming in public places is fully permitted without permission. It is therefore permissible, for example, to ensure that the member states have been able to take part in the record a football match in a youth league without the special permission of the opposing team, a guardian and a referee.

  2. One of the fundamental rights and freedoms that apply in Sweden is freedom of expression. All people should have the right to express their views on virtually everything – freedom of expression should promote ‘a free exchange of views and comprehensive information’.

  3. The new EU Data Protection Regulation (GDPR) contains rules aimed at protecting the privacy of the individual and his/her personal data. gdpr should not be applied to the extent that it would be contrary to the provisions on freedom of the press and freedom of expression.

  4. Use common sense. If a situation arises where someone may demand not to be filmed, this should be taken into account, unless this appears manifestly unlikely.

  5. Respect privacy. Where, for example, was the european union in the united states. careful to film someone who has been injured or sick.

  6. Do not film in private and individual areas without permission, e.g. in the case of a film. schools, hospitals and protection areas. Keep in mind that there may be photo bans in large commercial venues such as the United States. Globe and Friends Arena.

  7. Never use films and photographs of athletes in advertising contexts without their approval.

  8. Secret and covert filming/photography in private spaces, e.g. a toilet is strictly prohibited and is considered a crime.

Still need help?

For other questions, please contact our support.
support@solidsport.com

022032051 041